Recent Articles

The time-value of knowledge: a temporal qualification of knowledge, its issues, and role in the improvement of knowledge intense business processes.

Presented at KMAP 2006, Hong Kong Polytechnic University

In Dalmaris et al , we presented a framework for the improvement of knowledge-intense business processes (KBPI). The KBPI is based on Karl Popper’s epistemology that broadly defines knowledge as “solutions to problem” which may be tacit or explicit; it incorporated a business process ontology to capture the basic attributes of business processes, and an improvement methodology to guide the improvement effort.

In the paper presented here, we extend the KBPI to incorporate the idea of the time-value of knowledge, a term we coin and define as a qualification that helps in assessing the applicability of knowledge to solving problems with a variety of time horizons. This examination extends from the simple observation that the knowledge requirements (the knowledge objects, supporting infrastructure and structure, that make up business processes) of the typical knowledge worker, such as a help desk customer support agent, are very different to those of a CEO or an army commander who must…

Peter Dalmaris, PhD

Principal, Futureshock Research

Peter Dalmaris, PhD(KM), M.Eng(ISE), M.IS(KM), B.EE.(Hon), is the principal consultant of Futureshock Research, based in Sydney, Australia. His research, publishing and consultation work include business process improvement and knowledge management. In parallel with his business consulting role, he has been teaching in various universities in Australia for over 8 years.

Portals for Workflow and Business Process Management

First published in Encyclopedia of Portal Technologies and Applications by Arthur Tatnall (Editor), IGI Global (April 30, 2007), ISBN-10: 1591409896

A growing number of portal software vendors offer functionality to allow users to manage business processes and workflows. This functionality is offered either out-of-the box (integrated into the portal software), or as a plug-in component that may be added at a later stage as the need for it arises, or through interfaces for linking the portal to specialised business process or workflow management software.

This article discusses the present landscape of the management of business processes or workflows through portals, focusing on the major features of the available technologies, their applications, and trends.